The embrace of new technology in education is changing the
pedagogy landscape with chatbot and game-based learning
(GBL) as new tools that enhance learner motivation and
engagement. This research studies the introduction of an
educational chatbot 'Fundamentals of Information Systems'
course at Ben-Gurion University of the Negev. The Telegram
chatbot combines gamification features (such as level
progression), anonymous log files and user surveys for
feedback. Using the K-means algorithm, users are clustered
according to their chatbot activity for trend and
behavioral analysis.